Business Analyst

Gurugram, Haryana, India expand job description ↓


About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an affiliate of Airbnb is a newly set up shared services operations company. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market.

Role & Responsibilities
  • Acts as a consolidation point for all CX related database needs and data integrity issues
  • Investigates data quality issues reported by business analysts and finds solutions/fixes
  • Collaborates with data engineering and data science to investigate such data issues
  • Interfaces with data engineering to drive prioritization and accountability of data needs
  • Builds case for necessary resources within data engineering to support CX data needs
  • Ensures data quality and data integrity to manage CX data assets to be analysis ready
  • Builds necessary tables and aggregations to support BI reports and data analysis needs
  • Automates BA reports to dashboards with advanced filtering and deep dive capabilities
  • Establishes standards for metadata/taxonomy, metrics, query, reports and scorecards
  • Interacts with CX BA to support with analysis and insights (primarily backend data)
  • Creates specifications and generates reports and analysis mapping to business needs
  • May provide consultation and lead cross-functional teams to address business issues
  • Directly produce datasets and reports for analysis using databases and reporting tools


  • Master’s or Bachelor's degree in a relevant field of study
  • 8 + years top tier analyst or consulting experience in business intelligence or analytics
  • Experience with customer service or customer operations analytics a huge plus
  • Hands-on experience with one or more language(s) used for querying (e.g. SQL, SAS)
  • Experience with Big Data/Analytics platforms/languages like Hive, Python, R a big plus
  • Advanced Excel skills including pivot tables, macros, charts, functions, vba modeling
  • Experience with Tableau or similar BI platform to develop reports and dashboards
  • Ability to tailor insights to present clearly to technical and non-technical audiences
  • Hands-on to get things done fast and ability to work without continual guidance
  • Enquiring mind with ability to recognize inefficiencies and challenge the status quo
  • Attention to detail combined with creative thinking
  • Excellent written and verbal communication skills
  • Superior reporting and editing skills

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