Real Time Analyst/Administrator

Gurugram, Haryana, India expand job description ↓

Description

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an affiliate of Airbnb is a newly set up shared services operations company. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market.

Responsibilities:

  • Work closely with the broader WFM team to understand all aspect of capacity planning and forecasting
  • Analyze performance data to identify opportunities to operate more effectively and efficiently
  • Support time-off and shift-swaps requests
  • Support adding and removing new hires and leavers from WFM systems.
  • Support site-level resources with real-time management of schedule adherence and productivity
  • Effectively communicate across the broader Airbnb team and our outsource partner
  • Facilitate any non-productive time (e.g. training) based on analysis to possible impacts to service delivery.

Requirements

Requirements:

  • Well-developed problem-solving and analytical skills
  • Strong attention to detail
  • Experience with Genesys WFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Aspect/eWFM)
  • Ability to learn & manage multiple technical systems
  • Proactive problem solver; able to see big picture and streamline current processes while planning for long-term growth
  • Effective communicator and relationship builder
  • Able to travel to other offices nationally and internationally on occasion
  • Solid knowledge of Excel.
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