Customer Experience Team Lead

Gurugram, Haryana, India

Description

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an affiliate of Airbnb is a newly set up shared services operations company. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market.

This would be a 24/7 operations for voice and non voice customer service as part of Airseva (an airbnb affiliate).

Prior experience in a international contact center managing teams is preferred.

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. We are the first contact many of our Guests and Hosts will have and are the keepers of a magical customer experience.

We are looking for enthusiastic, passionate and smart Customer Experience Leads who are inspirational and experienced team motivators. The Customer Experience Lead is responsible for managing a team of twelve or more and consistently drives their team to deliver strong results and a loyal brand following. This position will be based in Gurgaon, India.


Responsibilities:

Requirements

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