Customer Experience Operations Manager

Gurgaon, Haryana, India

Description

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an affiliate of Airbnb is a newly set up shared services operations company. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market.

This would be a 24/7 operations for voice and non voice customer service as part of Airseva (an airbnb affiliate).

Prior experience in a international contact center managing large teams is preferred.

We are looking for an experienced and motivational leader to support and mentor leaders of Customer Experience (CX) teams. The Customer Experience OM is responsible for shadowing, coaching and complete onboarding of new TL's and OMs.


This role will be based in Gurgaon, India.


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