Customer Experience Training Specialist

Gurugram, Haryana, India

Description

About Airbnb: Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

About Airseva: Airseva, an affiliate of Airbnb is a newly set up shared services operations company. Set up in 2017 in Gurgaon, Airseva was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travellers within this big and diverse market.

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and we do our best to support the needs of Customer Experience team around the world.

We are looking for an enthusiastic, passionate and experienced trainer to join the Global CX Training Team - one who can juggle delivery, assistance with content development and training projects, all while motivating and inspiring the CX organisation. Trainers are responsible for onboarding all new Customer Experience (CX) team members, facilitating on-going training and urgent ad-hoc training and fulfilling training requests.

The successful candidate is someone who thrives in a dynamic environment and has a passion for Airbnb and our community. You are the ultimate host.

This is a requirement for a 24/7 operation

Requirements:

Responsibilities:

2 main areas of accountability – Relationships and Knowledge

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